FAQ
1. Which payment methods does Kilts and Cashmere of Scotland accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, Delta, Solo, Visa Electron, and Maestro Switch. We also accept payment by Paypal.
2. Who delivers my order?
All orders are delivered by Royal Mail or Parcel Force, depending on the total weight and destination of your order.
3. When can I expect to receive my order?
When using our standard shipping method, please allow 2 – 5 working days for delivery. If an item cannot be delivered within this time we will inform you of a new estimated despatch time.
4. Can I make an order over the telephone?
Yes, our dedicated customer service team will be glad to assist you over the telephone. Please contact our Glasgow store on + 44 (0) 141 248 5551 and a member of the team will help you.
5. What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, we will notify you and give you the option of changing or cancelling your order.
6. Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share or sell your personal information without your consent. For further details please read our Privacy and Security Policy.
7. Can I collect an item rather than pay postage?
Yes, you are very welcome to come and see us and our full range of products at 36 Gordon Street, Glasgow G1 3PU Scotland.
8. Do you ship internationally?
Yes, we ship to anywhere in the world. Just order from our web site as normal and our order system will calculate your delivery charge once you enter your destination country.
We Ship World Wide
Customer service: 0141 249 9857
Money back Guarantee
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